Ordering
Order Online at www.luckywinston.co.uk via our secure Paypal payment system (you do not need a paypal account to do this).
If you have questions about a particular item, we will be happy to answer them, please email or phone;
info@luckywinston.co.uk
Phone: 07824445034
Our Customer Enquiries phone line is open from:
Monday to Friday: 10am to 5pm
Saturday: 10:30am - 1pm
We endeavour to ensure you receive your delivery as soon as possible.
If your order cannot be met or delivered within the allocated time, we will contact you.
If you have any queries regarding your order, please email us at; enquiries@luckywinston.co.uk
All items are individually wrapped in tissue, biodegradable bubble wrap, kraft paper and corrugated cardboard boxes.
Returns
We want you to be completely happy with your purchase, if anything is
not right we'll replace it, or refund you. (as long as the goods are
returned in original condition within fourteen days of receipt). If you
return an item please ask for proof of postage from your post office,
it's a good idea to return by registered post (we cannot refund items
broken or lost during return transit).
Please take your return parcel to your nearest Post Office and send it
to: Lucky Winston, Brook St, Elsworth, Cambridgeshire, CB23 4HT
If an item arrives damaged, or not as ordered, please contact us as soon
as possible, (within 48 hours of delivery) to arrange a replacement or
refund.
Customer Care
At Lucky Winston we strive to keep the ordering and delivery process as simple and straight forward as possible. We always aim to be friendly, courteous and deal with any enquiries as quickly as possible.
Delivery
Our workshop is based in Cambridgeshire, and we offer free delivery within a 20 mile radius (please contact us for details). Outside of this area, we use a specialist courier, charges are as follows: